RFM Consultants use surveys, interviews, and observation to conduct a comprehensive service audit.

We will help you identify and implement key performance measures to ensure program success..

Once we have executive buy-in, we oversee the implementation process from start to finish.

We identify technology, training, and processes to take your business and service offerings to the next level. 

SEASONED PROfessionals

Amusement and hospitality industry expertise. 

With nearly 40 years of practical management expertise, including more than 16 years at Disney, Bob Minnick and RFM Consultants can help you take your business to the next level by improving your customer service, reducing workers' compensation and insurance costs, reducing guest claims and improving employee morale.  We believe that great guest service and not just compliance should drive your ADA strategies.  We also believe that facilities that are accessible are also safer for everyone.  We will manage your project exclusively or in combination with other resources to provide the highest quality service.


  • Keynote speaking
  • Safety consulting
  • ADA consulting
  •  On-site audits
  • KPI measurement
  • Expert Witness


"I have worked with Bob for many years in my role as a former presidential appointee on the US Access Board.  Bob has demonstrated an understanding of not only the technical application of the ADA but also the spirit of the ADA.”


ADA Program Director, AMTRAK